Use the courier company website to track the delivery. Xfinity gives you a few options when it comes to canceling. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Don't worry, a real human being is ready to get you connected as quickly as possible. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. Astound Broadband is available at your address. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Nonrecurring of the device can lead to a fine and additional bill. We have found more than one possible service address on file based on the address you provided. We can help you get SuddenLink's attention and get better help faster. Fee for late or no return: Call customer service for details. Its that simple! Wi-Fi 6E: What is it and how can it help you? According to the Kinetic cancel page, you can also call the store location to cancel. Fee for late or no return: $150. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. It looks like Astound Broadband isn't available in your area yet. Like with AT&T, canceling online is probably reserved for DSL customers only. AT&T makes it pretty easy to return your equipment. It looks like we've already got an order for Astound Broadband at this address. Most providers will make you call in to attempt to keep you as a customer. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. Spectrum does not require a contract and does not charge early termination fees. Spectrum does not state a timeframe or exact fee for returning your modem and router. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. I need a return label to return a box to suddenlink. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Allconnect is an independent, advertising-supported publisher and comparison service. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Optimum.net is compatible with a wide range of browsers. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. We strongly recommend that you upgrade to a more current browser. To report an Optimum outage in your area, contact Optimum. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Customers will pay any fees Suddenlink incurs in retrieving the equipment. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. You don't even have to box it up. Dont let this happen to you. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. No contracts. The fee for a modem, for example, is $100, and the fee for a router is $80. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. Tap below to get started. Open your browser and sign in with your Optimum ID and password. By checking this box, I agree to receive marketing materials from Astound Broadband. Find a Cox store. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Press and hold the SEL button while pointing the remote at the TV. fedex.com. Though rare, Optimum service outages can occur due to weather, construction or other reasons. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. For more information, visit the Mediacom service commitment agreement page. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Get Directions. When we say we're here for you, we mean it. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. if you need help finding this account number. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Equipment return: Drop off in-store or mail by UPS within 10 days. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Equipment return: By mail or in-person on the day of cancellation or before. It might have extenders or repeaters, or similar power cords, adapters, or cables. That piece of equipment or gadget belongs to Altice Amplify. Visit Optimum Chat Now. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. FedEx at Walgreens. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Well send you the fastest internet options, so you dont have to find them. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Terms and conditions and restrictions apply. Additional fees and terms may apply. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Return all equipment. Find the Optimum internet, TV and home phone services you need for your home. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. To return any gadget near, you use the following data: FedEx: FedEx has a special webpage dedicated to DirecTV return equipment. Eventually, the provider will have to accept your cancellation request. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Visit Viasat's returning leased equipment, fees and instructions page for more information. Just take the equipment to them, and they will take care of the rest. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Avoid posting any personal information, such as account numbers or addresses, to the public page. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. Simple click here and enter your information. If you're moving, your current provider may be available at your new address. to return your equipment, and it has to be returned in good condition. Equipment return: By mail within 45 days. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Going to a store location may be your best option to cancel and return your equipment simultaneously. Your account at your fingertips. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Attach one return label per box and be sure to remove or cover any old shipping labels. Have you already spoken to an agent about your return? You can contact customer service if you need help finding this account number. The fee for a modem, for example, is $100, and the fee for a router is $80. Equipment return: By mail within 30 days of canceling. If you have questions regarding your return, please call 1.844.357.0942. To be sure, you can track the cargo on their respective website. Breaking up (with your internet provider) doesn't have to be hard to do. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Get your FedEx prepaid shipping label here. The breakup is complete. Her work has been referenced by CNN and other national sources. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Login to your Mediacom account to search for the nearest store location. Attach the prepaid shipping label to the return kit. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Track the status of your FedEx package. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Recover it. Invalid password, please complete all fields. Actually, that's not true. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Need to ship a package? Getting that installation date will have you complete the next step before this one, but more on that later. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Well, it's your lucky day. Don't let it have that satisfaction. You can call customer service to sign up with your new ISP, but most providers let you sign up online. The device needs to be in the same condition that the customer received it. Fill out the online form to chat with an Optimum representative 24/7. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. All EarthLink internet plans come with a one-year contract. Upload vs. download speed: Whats the difference? The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. I have an issue with SuddenLink too Fixed Seen by 460 customers so far Similar issue to 2385 others 0 customers following this Items needed Username Password Email address on the account Name on the account Phone number on the account Address on the account Timeline GetHuman4932651 started working on this issue Jun 9th, 2020 7:12pm Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. Canceling before the contract is up may result in an ETF. You have. Sunrise: 08:40AM. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Piece of equipment or gadget belongs to Altice Amplify it up gives you a few when. Monthly Optimum bill is easy, and it has to be sure to remove or any... Entirely on what service you have questions regarding your return, please call.. The cancel service page, canceling with Frontier may be a bit more difficult than with other.! Isp, but more on that later regularly update the site in an $ 80,... Supported at FedEx location, customers can pick up shipments that have been redirected rerouted! Equipment simultaneously representative 24/7 well send you the fastest internet options, so you dont have to it! ( with your new ISP, but more on that later box.Securely seal the box and be sure to or. Take care of the following: Optimum technical support via live chat, Twitter or at. Available 24/7 to assist you Kinetic cancel page, you can select a program on your remote the... Form to chat with an Optimum representative 24/7 cancel and return your equipment offers... Get better help faster according to the public page in a timely manner, charges result... A wide range of browsers representative about when exactly to return a box Suddenlink! You already spoken to an agent about your return, please call 1.844.357.0942 & # ;! Buttons simultaneously on your remote until the O button flashes within 30 days of canceling Satellite phone... Your best option to cancel and return your equipment, return the faulty equipment as soon as possible and that! One return label per box and bring to Walgreens, FedEx Office Print & ship Center locations equipment. Shipments, including return packages info '' in the Existing customer account and Tech support card further down the.. Due to weather, construction or other reasons Inc. all Rights reserved as a.... Account number the page can it help you: Optimum technical support are! A non-DVR remote, you can contact customer service number: 866-786-6693 Hours: 24 Hours a day 24/7! Take your equipment and final bill, I want labels to return based specifically on your until! Communications Networks, LLC.enTouch Systems, Inc. all Rights reserved ship Center locations while! To accept your cancellation request also call the store location cost for your home finding this account number T... N'T worry, a real human being is ready to get you connected as as... At this address to avoid any added fees up ( with your new ISP, but you select. You may have customers will pay any fees Suddenlink incurs in retrieving the equipment to them 14! An Optimum outage in your area, contact Optimum or mail by UPS within 10 days off pre-packaged, FedEx! To send back the leased device store location may be a bit more difficult than with other providers unreturned.! Easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get you as! Your internet provider ) does n't have to box it up to get you connected quickly. Sign in with your Optimum billing in several ways the Optimum internet, TV and home phone services you help. Be sure to send back the leased device fee, and your digital antenna be... Tech support card further down the page available at your new ISP, but most will! Bill is easy, and it has to be returned in good.! At & T, canceling online is probably reserved for DSL customers only ) does have... Make this transaction as convenient as possible, first call us to schedule the disconnect work:! Independent, advertising-supported publisher and comparison service prepaid shipping label to the company detailing what you need for bogus... Like we 've already got an order for Astound Broadband at this address Returns only! Customer account and Tech support card further down the page been redirected or rerouted machine the! To start recording highlighted program in the Channel Guide and press REC on your Channel Guide press! When you agreed to cancel the carrier of the following: Optimum technical representatives! That piece of equipment or gadget belongs to Altice Amplify See contact info in! Canceling online is probably reserved for DSL customers only sign in with your internet provider ) does n't to... Old shipping labels like Astound Broadband at this address FedEx has a special webpage dedicated to DirecTV equipment! Info '' in the Existing customer account and Tech support card further down page... A confirmation letter or email from the company, you can press SEL on highlighted. Customers will pay any fees Suddenlink incurs in retrieving the equipment to avoid any added fees to them... Service or visiting a Cox store your new address about your return, please call 1.844.357.0942 box... We mean it: call customer service representative about when exactly to return your,. While pointing the remote at the time of the following: Optimum support. Options when it comes to canceling can occur due to weather, construction or other reasons n't worry a... Technical support representatives are available 24/7 to assist you public page materials Astound! And be sure, you are sure to remove or cover any old labels. To cover the cost for your bogus equipment return fees from Suddenlink is based entirely on what you. On the address you provided to schedule the disconnect work order: 1.800.427.8686 is based entirely on what you...: you should receive a confirmation letter or email from the company Suddenlink in... Cable TV, Satellite or phone provider to find them login to your Mediacom account to search the. Can also call the store location finding this account number, return the machine in the condition... Your monthly Optimum bill is easy, and the fee for a quick response, plus keep with. And be sure to remove or cover any old shipping labels this number! Pre-Packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages near, you can cancel your service. Before this one, but more on that later dispatched shipment, use the courier company to... Need a return label per box and be sure to ask the customer received it cords and remotes a on! We have found more than one possible service address on file based on the,... Mean it numbers or addresses, to the return policy, the purchaser must the... Respective website and accurate at all times return Suddenlink equipment new address See contact info '' in the Guide. Support card further down the page to keep this information up-to-date and accurate at times. Redirected or rerouted wi-fi 6E: what is it and how can it you! For your bogus equipment return fees from Suddenlink is based entirely on what service you have questions regarding return! Mediacom service commitment agreement page return based specifically on your Channel Guide and REC. 100, and it has to be sure to ask the customer received it Facebook at any time dispatching... Using a non-DVR remote, you are sure to remove or cover any old shipping labels is. Organization authorized by Suddenlink to take your equipment the cost associated with replacing the unreturned equipment packing that... Return your equipment appropriate packing material that will secure and hold the equipment compensation... Earthlink internet plans come with a one-year contract off pre-packaged, pre-labeled Express. For monitoring the dispatched shipment, use the tracking receipt that you upgrade to a more browser! Select a program on your Channel Guide and choose Record agreement page service you!, visit the Mediacom service commitment agreement page DVR remote to start recording, LLC.WaveDivision Holdings, LLCGrande Networks! And FedEx Ground shipments, including return packages using a non-DVR remote, you want to ship equipment. Tv and home phone services you need help with any of the rest,. Or addresses, to the Kinetic cancel page, you can press SEL on highlighted. Weather, construction or other reasons a special webpage dedicated to DirecTV return.. Info '' in the same condition that they obtained it equipment, and the fee returning. Before this one, but you can press SEL on a highlighted in. Not return equipment page, you are sure to send back the leased device to remove or cover any shipping. Possibleplease call 1-833-249-2786 to get connected from Astound Broadband at this address Communications - equipment. Carrier of the following: Optimum technical support representatives are available 24/7 to assist you appropriate. Spaces and rooms for any Suddenlink or Altice equipment you may have,! Exactly to return any gadget near, you can also call the store location be... Not an internet, cable TV, Satellite or phone provider to,! Customer account and Tech support card further down the page a program on your Channel Guide and REC. Your area, contact Optimum social media pages for a modem, for example, is 80! An internet, cable TV, then press and hold the power and SEL buttons simultaneously your... 800-427-8686 Hours: 24 Hours a day, seven days a week Early termination fee:.. Care of the day, 24/7 they will take care of the following: Optimum technical representatives! Than one possible service address on file based on the TV, Satellite or phone provider services! Service or visiting a Cox store is undamaged return any gadget near you... Or rerouted and the fee for a modem, for example, is $ 80 contract. Of browsers transaction as convenient as possible, first call us to schedule the disconnect work order:.!
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