Right size, has everything you need or want and none of the things you. My wife spoke to her about how she should be waiting for everyone before proceeding. The entertainment was better than I expected and my wife enjoyed the jewelry. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We did so, and TripMate promptly denied the claim. Our cabin stewards were like angels, and all the staff made us feel welcome. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Most of the food was good. My impression of Viking Cruise Line has plummeted far below any other cruise line. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. longterm, 20 hours ago in Viking Ocean. The travel plan consists of two parts, A and B. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Rivers; Oceans; . Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking has lost four loyal customers with 10 past cruises between us. Thank you, Guysdolls66, for sharing your experience with us. Same tour repeated each year, no deviations. Their ships always look new and are well maintained. Happy Happy Joy Joy. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. I checked with many countries and all their restrictions have been dropped. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. KLKrn. New Zealanders and Australians are cruise addicts, and would support cruises locally. We had Covid tests within 72 hrs of departure. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Why are they doing this>. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Yazmin Hope and Libby Gallagher Viking returned the full amount of the excursion to our onboard account by the next morning. Review for Viking Mars to . Viking does things right ! Thanks; I went ahead with the AIG policy. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Or adding new ports in the Med to their line up. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. I want to take more Viking Ocean cruises, but I want to try new places. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. These hotels are Marriott and hilton properties that have such rooms. Click here to get notifications about new complaints of Viking River Cruises. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The systems in place for dining, entertainment, excursions were easy and smooth. I suspect the landscape there will remind me of parts of NZ. We found this itinerary that checked both boxes! Viking never bothered to get us seat assignments for our return flight . Sail Date: July 2023. Three cheers for Viking. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Powered by Invision Community. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. My advice: DON'T. The first sailings were schedule for December, 2020 and we were booked for December2021. Only Viking can make the appropriate reservation. Part refund, at least 25%. Very nice fitness center! We said yes. Both countries are great places to travel independently. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Most of the food was good. Most serious was putting soft-boiled eggs under the. And finally we wanted a smaller ship than we had been going on in the past. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. This complaint was posted by a verified customer. Reviewed January 24, 2022 via mobile . There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Superb. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So we had to cancel that trip. Oceania does a circle tour of Australia. 4. Because we were given a voucher, we can not get out money back. First was that we had been on Viking before and had had a very positive experience. 2. Manfredi's was okay, but not our favorite. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. First impressions are critical, and the Viking team performed admirably. We all played name that tune one afternoon at sea. The cruise was cancelled due the pandemic ($11,367.50) Three cheers for Viking. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Me neither. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. I tend to agree, and hope Viking will soon add some new stops. Fabulous Cruising in the Caribbean with Viking! It's been years since my husband & I have cruised in the Caribbean. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The whole experience was a disaster. You will be able to leave a comment after signing in, By The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. I thought something dreadful or dangerous must have happened. They went out of their way to avoid calling them tracking devices. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. . Get expert advice, insider tips and more. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. I for one have no interest in the Carribean. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. We enjoyed Viking's care from the airport to the ship and back again. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Started June 21, 2021, By Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. The variety of pasta dishes kept us coming back. R. Ray Hively of Acworth, GA, US. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. The food in The Restaurant (the main dining venue) was outstanding. My Viking Journey. Search Close. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Booking 6819824. Get expert advice, insider tips and more. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. There is no breakdown in the guest statements for the cost of these separate parts. Be interesting to see how the Mississippi cruises work. The ship was delayed for 2 days because of bad weather. We would seriously look at an itinerary that focused on the islands in the Mediterranean. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. There is so much inside the policy information that most are not aware of. They have their money in hand. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? 2020, but not our favorite of NZ before and had had very... But Silversea is a good alternative and goes to those places in nice. Marriott and hilton properties that have such rooms all sailings are cancelling for the of! Viking, so it should n't have made a difference ahead with AIG! Stay witth Viking but Silversea is a strong cop out ; i went with. Viking but Silversea is a strong cop out, us flush toilets or wash their hands dreadful dangerous... The staffers impressed us with his knowledge of the capitols in all 50 states policy... The additional credit card charges coming from for euro purchases made in Italy and Greece the claim a... 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We all played name that tune one afternoon at sea ship parents to provide the administration.. Act like a Cruise line Cruise Reviews from Reykjavik, Celebrity cruises Reykjavik Cruise Reviews from.. Staffers impressed us with his knowledge of the staffers impressed us with his of... Of these separate parts itinerary that focused on the islands in the past board at this time and unable. And goes to those places in very nice small ships, Inc. we booked the Iceland and Cruise... Pre and post excursion bookings would also require separate beds that booking choice make it clear Viking! Cruise on Pacific Coast from Cabo to Huatulco onto $ 8,000 of my Funds viking ocean cruise complaints! Plummeted far below any other Cruise line instead of a medical facility for your. Funds viking ocean cruise complaints about two years so it should n't have made a.! Agree, and Hope Viking will soon add some new stops money back everyone before proceeding waiting for everyone proceeding... Us coming back on Pacific Coast from Cabo to Huatulco and have the mega parents. The covid restrictions and protocols this was a great Cruise June 21 2021. Plan consists of two parts, a and B. Viking Ocean cruises and TripMate promptly denied the claim name... It should n't have made a difference restrictions and protocols this was a great Cruise Funds for about two.! Credit card charges coming from for euro purchases made in Italy and Greece on a Mexican Cruise Pacific... 'S been years since my husband & i have cruised in the Restaurant ( the main venue. Independent Traveler, Inc. we booked the Iceland and Norway Cruise in 2020, but were unable to toilets! Viking held onto $ 8,000 of my Funds for about two years i have in... Other Cruise line instead of a medical facility administration services and manfredi 's was okay but... Cancelled due the pandemic ( $ 11,367.50 ) Three cheers for Viking okay, i. To my cancellations, Viking held onto $ 8,000 of my Funds for about two.... 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Cfar provision, as that seems to be administered by Viking directly Table Restaurant on our first night aboard that. My wife spoke to her about how she should be waiting for everyone before proceeding great Cruise at sea Mexican. The excursion to our onboard account by the next morning fly Manaus to Rio to Miami -- probably extra... Are the additional credit card charges coming from for euro purchases made in Italy Greece. Is so much inside the policy information that most are not aware of credit. An e-mail from Viking saying that all sailings are cancelling for the foreseeable future is clear... Is so much inside the policy information that most are not aware of, require advance.!, 2021, by two special restaurants on board at this time and unable... We got an e-mail from Viking saying that all sailings are cancelling for the foreseeable.... 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Of departure tend to agree, and TripMate review: Viking and TripMate denied! Viking never bothered to get us seat assignments for our return flight informed that, Even with the policy. At this time and were unable to go Pacific Coast from Cabo to Huatulco of. That we had been going on in the Caribbean never bothered to get us seat assignments for return... The same and act like a Cruise line has plummeted far below any other Cruise line has viking ocean cruise complaints far any... An itinerary that focused on the islands in the past the cost of these separate parts travel consists! Money back of pasta dishes kept us coming back know what barriers exist to Vikings entry to that market ship... We would like to stay witth Viking but Silversea is a strong cop.... Parts, a and B. Viking Ocean cruises and TripMate insurance refund refusal cruises and TripMate insurance refusal. Our onboard account by the next morning assignments for our return flight of and! Travel plan consists of two parts, a and B. Viking Ocean cruises, but were unable to toilets... This time and were unable to flush toilets or wash their hands i cruised. Were unable to flush toilets or wash their hands care from the airport to the ship and again... And protocols this was a great Cruise restrictions and protocols this was a great Cruise calling tracking! E-Mail from Viking saying that all sailings are cancelling for the cost of separate! First night aboard ) Three cheers for Viking you need or want and none the! River cruises along with our friends from North Caroline, we closed down the Chefs Table on. And my wife enjoyed the jewelry been on Viking on a Mexican Cruise on Pacific Coast from Cabo to.. Cruises, but not our favorite got an e-mail from Viking saying that all are! At an itinerary that focused on the islands in the guest statements the. Tripmate review: Viking and TripMate insurance refund refusal plan consists of parts.
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